Terms of Use

Terms Of Use

These Terms of Use govern the use of the mobile application named ULO (the “Application”) or any other name which may be used from time to time. By using the Application, you are entering into a legally binding agreement with Ulo Lifestyle Pte. Ltd. (“ULO” or “us” or “we"), Company Registration Number 201809130M, and its subsidiaries, associates and officers. The Website and/or the Application and/or the Application is hosted in Singapore and operates as an online platform where you may book appointments with various merchants (“Merchant” or “Merchants”). For the purposes of this Terms of Use, “you” shall mean any user of the Application.


Access to and use of the Application and the services available through the Application (collectively, the "Services") are subject to the following terms, conditions and notices (the "Terms of use"). By using the Application, you indicate your unconditional acceptance of these Terms of Use. We reserve the right, in our sole discretion, to update or revise these Terms of Use. The continued use of the Application following the posting of any changes to the Terms of Use constitutes acceptance of those changes.

You warrant and represent that you have attained 18 years of age, or, if you are younger than 18 years of age, that you possess legal, parental or guardian consent, and are fully able and competent to enter into and abide by the terms, conditions, obligations, affirmations, representations, and warranties set forth in these Terms of Use, and to abide by and comply with these Terms of Use.

Subject to your compliance with these Terms of Use, we grant you a limited, non-exclusive, revocable (with or without cause), non-transferable right and license to use our Application and Services. Our Application and Services are provided to you for your non-commercial, personal use only and must not be used for business or commercial purposes, unless you are a Merchant. You may not reproduce, modify, copy or distribute or use for commercial purposes any part of the Application and/or our Services without our express and written permission.

Privacy Policy

Our Privacy Policy, which sets out how we will use your information, can be found at ulo.life/policy. By using the Application, you consent to the processing described therein and warrant that all data provided by you is accurate.


You may not use the Application for any purpose that is unlawful or prohibited by these Terms of Use, or to solicit the performance of any illegal activity or other activity which infringes the rights of ULO or others. Notwithstanding any other rights or restrictions in these Terms of Use, you may not use the Application to transmit via or through the Application any information, data, text, images, files, links, or software except in connection with your authorized use of the Website and/or the Application and/or the Application or otherwise in response to specific requests for information by us; Introduce to the Application or any other computer or website viruses, worms, Trojan horses and/or harmful codes; Obtain unauthorized access to any computer system; Impersonate any other person, including but not limited to, a registered user of the Application or an employee or administrator of ULO; Invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; Misrepresent the identity of a user or use a false e-mail address; Tamper with or obtain access to the Application or any component of the Application; Conduct fraudulent activities; Collect or harvest information regarding other users of the Application for any reason whatsoever, including, without limitation, for sending such users unsolicited commercial e-mail.

Intellectual Property

The content on the Application including (but not limited to) the text, software, scripts, graphics, photographs, sounds, music, videos, interactive features and the like (collectively, the "Content"), the trade dress of the Website and/or the Application and any and all trademarks, service marks and logos contained therein (collectively, the "Marks"), are owned by or licensed to ULO and/or ULO’s related entities, or the Merchants, and subject to copyright and other intellectual property rights under Singapore and foreign laws and international conventions acceded to by Singapore.

Nothing contained on the Application may be construed as granting, by implication, estoppel, or otherwise, any right or license to use, copy or imitate any Marks without the prior written consent of the relevant owner. We reserve all rights not expressly granted in and to the Marks.

Account Registration

Each registration is for a single user only, and on registration, you will input your first name, last name, email address, and choose a password (collectively, your “ID”), or sign in via Facebook using your Facebook account, or sign in via Google using your Google account. Sharing of registered accounts and/or ID on the Website and/or the Application, accessing the Application through a single ID made available to multiple users on a network, and unauthorised use of another’s ID is prohibited. In the event of inappropriate or unauthorised ID use, we may cancel, restrict or suspend (for such period and on such terms, if any, as we deem fit or necessary) your membership with, and/or access to, the Application without any liability whatsoever. ULO reserves the right to close an account if any user is seen to be using proxy IPs (Internet Protocol addresses) in order to attempt to hide the use of multiple accounts, or disrupts any of our Services in any way.

When registering to create your account, you represent and warrant that all registration information you submit is accurate, truthful, complete and lawful. You further warrant that you will maintain the accuracy of such information and update the information as and when necessary.

You are solely responsible for all activity that occurs on your account, for all use of the Website and/or the Application by you or anyone else using your ID, for preventing any unauthorised use of your ID and for maintaining the confidentiality of your ID and keeping it secure. You agree not to use the registered account and/or ID of another member at any time or to disclose your password to any third party. Please notify us immediately if you believe there has been any breach of security such as the disclosure, theft or unauthorised use of your ID.

By creating an account on the Application, you agree to receive certain communications in connection with use of the Application, such as appointment confirmations. You will also receive our marketing emails such as our newsletters. For more information, please refer to our Privacy Policy found at ulo.life/policy.

By submitting your information and agreeing to our Terms of Use, you consent to ULO’s collection, use, and disclosure of your personal data to parties such as ULO’s employees, service providers, vendors, and systems for the purposes of processing the registration of your account and to ascertain if you are eligible for discounts, privileges or benefits or other related purposes; to conduct market research and analysis; for direct marketing through voice calls; text messages; email; for payment and/or credit control purposes; to notify you of any changes to our policies or services which may affect you; to respond to queries and feedback; for identification and app access; maintaining and updating your account details; and informing you of new developments, services, promotions of ULO and other third parties which we are associated with.


You may make a reservation at one or more of our Merchant(s) at the timings, venue, and services offered by the Merchant(s). We do not represent, warranty, guarantee, and shall not be responsible for the performance of the Merchant(s) and the services that the Merchant(s) provide. The Merchant(s) bear sole responsibility in provision and performance of the services that they offer.


You may cancel your reservation at any time before the time of your reservation with the Merchant.

However, we reserve the right to suspend and/or terminate your account if:

  • you contact the Merchant directly to circumvent us in the transaction;
  • you cancel your reservations more than 10 times in a month;
  • you do not cancel your reservation but do not show up for the reservation; and/or
  • the Merchant provides us feedback that you had attempted and/or committed a criminal offence including but not limited to fraud.

User Conduct

You are responsible for all text, photographs, videos, images, and all other forms of data communication (collective referred to as the “Content”) that you transmit or submit to, through, or in connection with use of the Application. Such Content includes reviews, ratings, and information that you publicly display on your profile. You assume all risks associated with your Content, including any third party’s reliance on its accuracy and reliability. You represent that your Content will not infringe any third party’s intellectual property and that you own, or have the necessary permissions to use and authorise the use of your Content. You should refrain from causing your Content to contain material that is defamatory, false, misleading, infringing, harassing, libellous, abusive, threatening, obscene, or otherwise unlawful as you may expose yourself to liability.

In addition, as a condition of submitting any Content or other materials to the Application, you agree that:

  • you grant to ULO a royalty free, perpetual, irrevocable, worldwide, nonexclusive, transferable, and sublicensable license to use, reproduce, copy, adapt, modify, merge, distribute, publicly display, create derivative works from, incorporate such Content into other works;
  • you grant to ULO all rights necessary to publish or refrain from publishing your name and address in connection with your Content; sublicense through multiple tiers the Content, and acknowledge that this license cannot be terminated by you once your Content is submitted to the Application;
  • you grant to ULO all rights necessary to prohibit the subsequent aggregation, display, copying, duplication, reproduction, distribution, or exploitation of your Content by any other party;
  • you represent and warrant that each person identified, depicted, or shown in in your Content, if any, (and if a minor, the parent or guardian of the minor) has provided consent to the use of the Content consistent with these Terms of Use.
  • you are solely responsible for your reviews and ratings;
  • ULO will screen and review all Content posted onto the Application;
  • ULO may, in its sole discretion, choose to remove or not to remove reviews and ratings once published;
  • all of your reviews and ratings of the Services that you are rating will be accurate, honest, truthful, and complete in all respects;
  • you do not work for, own any interest in or serve on the board of directors of, any of the companies providing the Services for which you submit reviews and ratings;
  • you have not received any form of compensation to post reviews and ratings;
  • you will submit thorough and thoughtful reviews;
  • you will not submit reviews that comment on other users or the reviews of other users;
  • you will not submit reviews with hyperlinks;
  • the reviews and ratings that you provide do not reflect the views of ULO, its officers, managers, owners, employees, agents, designees or other users.

Limitation of Liability

In no event shall ULO, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site be liable to any user of the site or any other person or entity for any direct, indirect, special, incidental, punitive, consequential or exemplary damages (including, but not limited to, damages for loss of profits, loss of data or loss of use) arising out of the use or inability to use the site or any information contained thereon or stored or maintained by ULO, whether based upon warranty, contract, tort, or otherwise, even if ULO has been advised of or should have known of the possibility of such damages or losses. Without limiting the foregoing, in no event shall ULO, its parent, subsidiaries or affiliates or their respective officers, directors, employees, agents, successors, subsidiaries, divisions, distributors, suppliers, affiliates or third parties providing information on this site have any liability for any damages or losses arising out of or otherwise incurred in connection with the loss of any data or information contained in your account or otherwise stored by or on behalf of ULO.

You hereby acknowledge that the preceding paragraph shall apply to all content and Services available through the Application. Because some countries do not allow limitations on implied warranties or the exclusion or limitation of certain damages, in such countries some or all of the above disclaimers or exclusions may not apply and liability will be limited to the fullest extent permitted by applicable law.

To the fullest extent permissible by applicable law, ULO disclaims all warranties of any kind, including the implied warranties of merchantability and fitness for a particular purpose with respect to the Services listed or purchased on the Application. You are encouraged to read all descriptions carefully and confirm with the service provider(s) as ULO shall not be liable for any allergic reactions or intolerance to the Services and/or any damage or injury suffered as a result of the Services.

ULO is operating the Application purely as a platform and does not warrant the accuracy and/or quality and/or safety of the Services listed on the Application by the Merchant(s).


You agree to indemnify, defend and hold harmless ULO, its directors, officers, employees, consultants, agents, and affiliates, from any and all third party claims, liability, damages and/or costs (including, but not limited to, legal fees) arising from your use the Application or your breach of the Terms of Use.


ULO shall have the right in its absolute discretion at any time and without notice to amend, remove or vary the Services and/or any page of the Application.

Links to Third-Party Website; No Implied Endorsements.

This Application may contain links to other websites on the Internet. You acknowledge that we have no control over such web sites and that we are not responsible for the accuracy, content, legality or any other aspect of any linked website. In no event shall any reference to any third party, third party website or third party product or service be construed as an approval or endorsement by us of that third party, third party website or of any product or service provided by a third party.

No Agency

No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended or created by this Terms of Use. No agency, partnership, joint venture, employer-employee or franchisor-franchisee relationship is intended, exists or is created between ULO and any user or merchant.


Except as explicitly stated otherwise, any legal notices shall be served on ULO Lifestyle Pte Ltd via registered mail, to 2 Balestier Road #04-697 Balestier Hill Shopping Centre Singapore 320002 (in the case of ULO) or to the email address you provide to us during the registration process (in your case). Notice shall be deemed given 24 hours after email is sent, unless the sending party is notified that the email address is invalid.

Applicable Law and Jurisdiction

By visiting and/or using the Application, you agree that the laws of Singapore, without regard to principles of conflict of laws, will govern this Terms of Use and any dispute of any sort that might arise between you and ULO.

The courts of Singapore will have non-exclusive jurisdiction over any legal action or the proceedings against ULO arising out of, with respect to, or in connection with any disputes over this Terms of Use and disputes between users of the Application.